Unable to activate domain in Plesk: The domain cannot be activated because it was disabled by your hosting provider

Symptoms

1. No backup operations are running.
2. Cannot activate domain in Plesk: Error: The domain or website example.com cannot be activated because it was disabled by your hosting provider. OR Error: The domain or website example.com cannot be activated because it was suspended by your hosting provider.
3. It may not be possible to activate it via CLI as well:
4. plesk bin domain –on example.com
   
   An error occurred during turning domain on/off: The domain is suspended because the subscription is still suspended.

Cause

Unclear.

Resolution

1. Connect to a Plesk server via SSH/RDP
2. Activate domain via CLI, if you did not try it yet:
3. plesk bin domain –on example.com

If the solution above did not help:

activate domain in Plesk database

1. Connect to a Plesk server via SSH/RDP
2. Back up Plesk database
3. Connect to Plesk database
4. Set domain status to active: mysql> update domains set status = 0 where name=’example.com‘;
5. Set webspace status to active: mysql> update domains set webspace_status=0 where name=’example.com‘;
6. To activate domain aliases, find suspended ones and activate them using the value of dom_id: mysql> select dom_id,displayName from domain_aliases where status!=0;
   +——–+————-+
   | dom_id | displayName |
   +——–+————-+
   | 40     | example.net |
   +——–+————-+
   
   mysql> update domain_aliases set status=0 where status=2 and dom_id=40;
7. Log in to Plesk
8. Go to Domains > example.com. Suspend and activate the domain to ensure the issue got fixed.

If still not fixed then suspend subscription and re-activate it again.